Introduction
This Privacy Policy explains how eyhook.com (“we”, “us”, “our”) collects, uses, and protects information when you browse our website, create an account, purchase licenses, use our software, or interact with our support.
By using our services, you agree to this policy. If you do not agree, please discontinue use.
Information we collect
Account & contact: Discord username.
Purchase data: transaction ID, product, delivery email, price, status, and non-card payment metadata from our payment processors.
Technical: IP address, timestamps, and limited diagnostic logs necessary to operate our loader and prevent abuse.
Support: messages, tickets, and attachments you submit.
How we use information
Provide, maintain, and improve the website, loader, and related services.
Authenticate users, manage licenses, and prevent fraud/abuse.
Process payments and deliver purchases.
Provide support and communicate about service updates.
Comply with legal obligations and enforce our Terms.
Payments
Payments are handled by third-party processors. We do not store full card details. Processors share non-card metadata with us (e.g., transaction identifiers) so we can fulfill orders and detect fraud.
Security
We implement technical and organizational measures (encryption in transit, access controls, and minimization) to protect data.
Data retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Where possible we de-identify or aggregate data.
Your rights
Depending on your region (e.g., EU/EEA/UK, California), you may request access, correction, deletion, or portability of your personal data, and object to or restrict certain processing. We do not sell personal information.
To exercise rights or submit a privacy request, contact us (see Contact).
Children
Our services are not directed to children. If you believe a minor provided personal information, contact us to remove it.